Admissions and Fees
GIO Railways has a term-based deposit model.  Students will be required to pay a $500.00 non-refundable deposit. The non-refundable deposit is applied against your tuition fees. You can pay your deposit upon application to the GIO Railways Conductor Course.  The remainder of the tuition fees will be due 7 days prior to the start of the first day of the course.  Failure to pay the full tuition fee will result in an automatic withdrawal from the course and forfeit of the $500.00 of the deposit.

Cancellation and Withdrawal Policy
Students considering withdrawal within the first 5 days of term will receive a credit for another start date upon availability.

After 5 Days
Students who officially withdraw by submitting an email to Jessica O’Neill, Director of Rail Learning, at  jessica.oneill@giorail.com.  Students who have submitted an email requesting a withdrawal after the first five (5) days of term, are not entitled to a refund of any fee(s). Before the first five (5) days of term, students who withdraw from the program will be granted a credit of the amount paid to go toward a future GIO Railways Conductor Course start date.  Students are responsible for ensuring that a completed withdrawal email is received by the Director of Rail Learning within the first five days of term.

After the first five (5) days of term, students who have not submitted a withdrawal email will have forfeited their tuition fees and will not be entitled to any credits or refunds.

Certification
If a student withdraws from a program within the first 5 days of term, there is no record of enrollment.

Fee Appeals
GIO Railways is committed to ensuring fees are assessed and refunds granted in a fair and consistent manner. Students have the right to appeal GIO Railways decisions relating to the administration of student fees.

Students who withdraw from a program or course past the deadline (5th day of term) have the right to appeal the withholding of these fees. Students who wish to appeal the withholding of fees must:

Submit the fee appeal by submitting an email to Gerry Gionet, President and CEO at gerry.gionet@giorail.com or to Neil Johnson, Vice President at neil.johnson@giorail.com.

Students requesting an appeal must include a letter clearly stating the reason for the appeal with detailed facts and supporting documentation.

Students have thirty (30) calendar days from the last day of the academic semester to make an appeal for that semester.

Appeals will only be considered for two reasons:

• Medical Cause (e.g., surgery, accident, depression)
• Personal Cause (e.g., tragic, personal event)